Tier 1 Technical Support Analyst

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

We are seeking a part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.

• Responsible for adding students to classes and resetting passwords. Tracks student records.

• Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.

• Processes guest Wi-fi requests and creates accounts as specified.

• Composes and forwards email mass notifications using established guidelines concerning mass outages.

• Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.

• Acts as team leader and trainer for student workers.

• Assists Tier 2 technicians on various tasks as needed.

• Works with Marketing to edit/maintain the Technology Support web pages.

• Performs other administrative and technical duties as assigned by the IT Service Desk Manager.

• Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:

• Associate's degree; or
• Two years related experience and/or training; or
• Equivalent combination of education and experience.
• Ability to troubleshoot a variety of computer applications and operating systems.
• Excellent verbal and telephone skills.

St. Charles Community College is an Equal Opportunity Employer.

Current Openings for Tier 1 Technical Support Analyst Jobs at St. Charles Community College