St. Charles Community College
  • Technology Support
  • Cottleville, MO, USA
  • $15
  • Hourly
  • Part-Time Staff

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

We are seeking a part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.

  • Responsible for adding students to classes and resetting passwords. Tracks student records.

  • Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.

  • Processes guest Wi-fi requests and creates accounts as specified.

  • Composes and forwards email mass notifications using established guidelines concerning mass outages.

  • Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.

  • Acts as team leader and trainer for student workers.

  • Assists Tier 2 technicians on various tasks as needed.

  • Works with Marketing to edit/maintain the Technology Support web pages.

  • Performs other administrative and technical duties as assigned by the IT Service Desk Manager.

  • Complies with IT procedure for reporting child pornography on SCC equipment.


  • Associate's degree; or
  • Two years related experience and/or training; or
  • Equivalent combination of education and experience.
  • Ability to troubleshoot a variety of computer applications and operating systems.
  • Excellent verbal and telephone skills.

St. Charles Community College is an Equal Opportunity Employer.

St. Charles Community College
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