St. Charles Community College
  • Technology Support
  • Cottleville, MO, USA
  • Commensurate with experience
  • Hourly
  • Part-Time Staff

St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering associate degrees and certificate programs in the arts, business, sciences and career-technical fields. SCC also provides workforce training and community-based personal and professional development as well as cultural, recreational and entertainment opportunities.

We are seeking a part-time Tier 1 Technical Support Analyst who will provide technology support for SCC students, faculty, and staff via telephone, email, and walk-in contacts.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
  • Responsible for adding students to classes and resetting passwords. Tracks student records.
  • Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
  • Processes guest Wi-fi requests and creates accounts as specified.
  • Composes and forwards email mass notifications using established guidelines concerning mass outages.
  • Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
  • Acts as team leader and trainer for student workers.
  • Assists Tier 2 technicians on various tasks as needed.
  • Works with Marketing to edit/maintain the Technology Support web pages.
  • Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
  • Complies with IT procedure for reporting child pornography on SCC equipment.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • Associate's degree from two-year College; or two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to troubleshoot a variety of computer applications and operating systems.
  • Excellent verbal and telephone skills. 

 

St. Charles Community College is an Equal Opportunity Employer.

St. Charles Community College
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