St. Charles Community College
  • Help Desk
  • Cottleville, MO, USA
  • $10.88 to $12.51
  • Hourly
  • Part-Time Staff

St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering associate degrees and certificate programs in the arts, business, sciences and career-technical fields. SCC also provides workforce training and community-based personal and professional development as well as cultural, recreational and entertainment opportunities.

 

We are seeking a part-time Educational Assistant to provide Tier I support for IT and Help Desk related to issues with technology. 

 

Duties and Responsibilities:

  • Acts as team leader for student workers performing Tier I tasks, such as updating laptops, imaging computers, and moving or installing technology equipment.
  • Trains student workers in basic IT skills and Help Desk procedures.
  • Assists the Help Desk Manager with data entry and maintaining accurate records of hardware, software, and surplus.
  • Provides support for the Help Desk Analysts as needed, to include knowledgeable customer service responses to telephone calls and in-person questions concerning IT issues.
  • Performs other Tier I duties and responsibilities as assigned by the Help Desk Manager.

 

Hours: 8:30 a.m. 2:30 p.m. or 3:00 p.m. 9:00 p.m.

 

Supervisory Responsibilities:

None

 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Education and/or Experience: High school diploma or equivalent and two years relevant work experience in IT. Associate's degree in a related field and six months experience preferred. Excellent written and oral communication skills.

 

 

 

 

St. Charles Community College is an Equal Opportunity Employer.

St. Charles Community College
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