St. Charles Community College
  • Help Desk
  • Cottleville, MO, USA
  • $8.00
  • Hourly
  • Student

St. Charles Community College is seeking a part-time Student Assistant to work in the Computer Labs/Help Desk.  Must be enrolled as a student at SCC.

  • Assist students with questions pertaining to computers, printers, software in the lab, and homework assigned.
  • Maintain printer functions such as changing printer cartridges, adding paper, and resolving printer jams.
  • Inform Help Desk Manager when supplies are needed.
  • Monitor students' desktop activity through software monitoring and report inappropriate behavior as per SCC Computer Conduct Policy.
  • Create Help Desk tickets for software/hardware problems in lab
  • Tutor students as needed (in ACE Center Lab)
  • Keep lab organized and neat (cleaning off keyboards, mice, keeping chairs pushed in, making sure no food or drink are allowed at computer).
  • Assist with administrative tasks as needed.
  • Student workers may be cross-trained to work at the Help Desk and assist students, faculty, and staff with technology issues.
  • Students working at the Help Desk will receive additional training in basic IT skills.

Starting Compensation: $8.00 per hour

Hours: Monday-Thursday 7:30am - 9:00pm. Friday 7:30am - 4:30pm, Saturday 9:00am - 3:30pm.  Flexible shifts up to 19 hours per week.

Location: St. Charles Community College, Cottleville and Dardenne Prairie Campuses

Qualifications:  Microsoft Applications class credit or equivalent work experience using MS Office.  Highly motivated to learn and help others.  The ability to work independently.

Preferred Qualifications:  Other software classes or experience, such as CAD, QuickBooks, Adobe Creative Suite.  Customer service experience.

 

St. Charles Community College
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