St. Charles Community College
  • Help Desk
  • Cottleville, MO, USA
  • $8.00
  • Hourly
  • Student

St. Charles Community College is seeking a part-time Student Assistant to work in the Computer Labs/Help Desk.  Must be enrolled as at student at SCC.

Duties:

  • Assist students with questions pertaining to the computers, printers, software in the lab, and homework assigned
  • Maintain printers, such as changing printer cartridges, adding paper, and resolving printer jams
  • Inform Help Desk Manager when supplies are needed.
  • Monitor desktop activity through software monitoring and report inappropriate behavior as per SCC Computer Conduct Policy.
  • Create Help Desk tickets of software/hardware problems in lab.
  • Keep lab organized and neat (cleaning off keyboards, mice, keeping chairs pushed in, making sure no food or drink are allowed at computer)
  • Assist with administrative tasks as needed
  • Student workers may be cross-trained to work at the Help Desk and assist students, faculty, and staff with technology issues.
  • Students working at the Help Desk will receive additional training in basic IT skills.

Qualifications:

Microsoft Applications class credit or equivalent work experience using MS Office.  Highly motivated to learn and help others. The ability to work independently. Other software classes or experience such as CAD, Quickbooks, Adobe Creative Suite also preferred.  Customer service experience preferred.

Starting Compensation: $8.00 per hour

Hours: Monday-Thursday 7:30am - 9:00pm. Friday 7:30am - 4:30pm, Saturday 9:00am - 3:30pm.  Flexible shifts up to 19 hours per week.

St. Charles Community College
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